LiveWellKnowHow! Help Desk

LiveWellKnowHow! Help Desk February 25, 2011 Announcements

 

Have a question about The Wellness Challenge or the LiveWellKnowHow! website? Take a look at the FAQs below. If your question isn’t answered, click the "Submit a Request" tab above to fill out a request form. You’ll receive an answer emailed back to you within 48 hours.

 

    1. What if I don’t have a personal email address?
    2. What if I forgot my username or password?
    3. The LIVEWELL password isn't working. What do I do to finish registering?
    4. Why do we have to convert all activities into steps?
    5. What if I have an activity that I want to calculate into steps, but it isn’t listed on the Step Conversion Calculator?
    6. I have a conversion table that lists a different number of steps for my activity than the Step Conversion Calculator gives me. Which one do I use?
    7. How and when will I receive my pedometer and Challenge pin?
    8. If I reach 10,000 steps a day, will I automatically be entered in drawings for prizes? Do I have to do something else?
    9. Why don’t I get two entries if I take 20,000 steps in a day?
    10. What if I don’t have access to a computer to record my steps every day?
    11. What if I forget to record my steps? Can I go back and record them?
    12. What are the prizes?
    13. When will the prizes be announced?
    14. Will my participation in The Wellness Challenge affect my performance evaluation?
    15. What if I’m hired after The Wellness Challenge kicks off?
    16. How do I join a team?
    17. I’ve been designated as my store’s Team Captain. What do I do next?
    18. Where do I find the Team Captain code?
    19. Why is my team name not showing up on the website?
    20. How do I know if I have any invitations to join a team?
    21. What can I do now to begin preparing for The Challenge?

1. What if I don’t have a personal email address?

You can sign up for a free personal email address through many websites including Hotmail (www.hotmail.com), Yahoo (mail.yahoo.com) and Google (mail.google.com). An email address is required to register on www.LiveWellKnowHow.com.

2. What if I forgot my username or password?

Your username is the same as what you use to log in to the OracleHR system. Go to www.livewellknowhow.com/resetpassword.aspx to see your username along with a link to reset your password. (Be sure to check your Spam or Junk folder if you don't receive an email shortly as it may have been marked as spam.)

3. The LIVEWELL password isn't working. What do I do to finish registering?

If you are registering for the site and/or changing your password for the first time, your initial "Current Password" is: LIVEWELL (all caps). If you continue to have trouble, submit a ticket to the LiveWellKnowHow! Help Desk.

4. Why do we have to convert all activities into steps?

Converting all activities into “steps” allows everyone to compare their activity level on the same base measurement. Plus, it’s an easy way to see if you’re reaching the daily goal of 10,000 steps that research shows can help you build stamina, burn calories and give you a healthier heart.

5. What if I have an activity that I want to calculate into steps, but it isn’t listed on the Step Conversion Calculator?

Review the activities listed in the drop-down menu of the Step Conversion Calculator, and select the activity that’s most like the activity you performed.

6. I have a conversion table that lists a different number of steps for my activity than the Step Conversion Calculator gives me. Which one do I use?

We recommend using the Step Conversion Calculator located in The Challenge section of the website. This way, all associates use the same conversion rate for these activities.

7. How and when will I receive my pedometer and Challenge pin?

All associates will receive a pedometer and Challenge pin the week of January 3 at your work location. 

8. If I reach 10,000 steps a day, will I automatically be entered in drawings for prizes? Do I have to do something else?

Once you reach 10,000 steps or more in one day and record it into the online Tracking Log, you automatically will be entered in the drawings.

9. Why don’t I get two entries if I take 20,000 steps in a day?

If you complete more than 10,000 steps in one day, you can still record the total number. While you will only receive one entry, your total number of steps will help your individual ranking as well as your team’s ranking.

10. What if I don’t have access to a computer to record my steps every day?

If you can’t log on every day, or if you forget to record a day or two, don’t worry! Keep track of your steps and then come back to the site any time before the end of The Wellness Challenge to record your steps. The Wellness Challenge ends Monday, February 10.

11. What if I forget to record my steps? Can I go back and record them?

Yes! You can come back any time before the end of The Wellness Challenge to record your steps. The Wellness Challenge ends Monday, February 10. Keep in mind that it’s best to keep your online Tracking Log as up-to-date as possible as your individual and team rankings depend on the number of steps you record. Plus, we’ll be drawing for prizes along the way, and you must have your steps recorded online to earn entries into the drawings!

12. What are the prizes?

Weekly prize winners have the choice of a $100 gift card. U.S. associates can choose from a Tango card (Target, Amazon, Starbucks, iTunes, Home Depot, Groupon, Spa Finder, REI, Zappos.com, 1-800-FLOWERS, Pottery Barn and more), a Michaels gift card or an Aaron Brothers gift card. Canada associates can choose from a Tango card (MasterCard, Amazon or Starbucks), a Michaels gift card or an Aaron Brothers gift card. Winners can also choose to donate funds to one of the charities listed on tangocard.com. If you're a grand prize winner, you can choose from: Wii Fit Bundle ($230); Xbox Connect ($250); Balance ball chair system ($200) – includes chair, resistance cord, toning band and balance ball DVD; $250 Visa (MasterCard for Canada) Gift Card; and Garmin Forerunner GPS 310XT Fitness Monitor ($250). If you win, you'll be notified via email at the email address you used to register for this site. So, be sure to keep your online Tracking Log up-to-date and check your emails often. Note: The value of any prizes won is subject to applicable taxes. Michaels will “gross up” the value of prizes, meaning the net amount of the prize will be increased to include taxes that would be incurred by you.

13. When will the prizes be announced?

We’ll be giving out prizes throughout the four-week Challenge, and a grand prize to one associate from each business unit at the end of The Challenge. If you win, you’ll receive an email at the email address you provided when you registered for the site.

14. Will my participation in The Wellness Challenge affect my performance evaluation?

Absolutely not. The Wellness Challenge is completely voluntary. You have the option of participating or not participating. Participation will in no way impact your performance evaluation, pay or eligibility for benefits. The Wellness Challenge simply offers a fun, educational way for you to challenge yourself to better health.

15. What if I’m hired after The Wellness Challenge kicks off?

If you are in a store, you’re automatically on your store's team, but you must register on www.LiveWellKnowHow.com before you can begin participating. If you are at Artistree, the Support Center or the Distribution Centers, you must also register for the site and can join any time during The Challenge, but you will have to compete as an individual. To register for the site, your initial username is your OracleHR ID (OHR "username") and your initial password is: LIVEWELL.

16. How do I join a team?

If you are in a store, you’re automatically part of your store's team. Work with your Store Manager to select a Team Captain. The Team Captain will receive additional information, including the Team Captain code to enter on the site to be able to name the team. If you are a Support Center associate, you can create your own team or join an existing team. Just log on to www.LiveWellKnowHow.com and click My Team on the home page. If you form your own team, keep your team limited to 10-12 associates. You must have at least 2 associates to form a team. If you are a Distribution Center or Artistree associate, you can contact your Human Resources Generalist to join a team. 

17. I’ve been designated as my store’s Team Captain. What do I do next?

Meet with your Store Manager to get the Team Captain Code. Log on to www.LiveWellKnowHow.com, click on the My Team graphic and enter the Team Captain code when prompted. If your Store Manager cannot find the code, you can call your Human Resources Team at 1-855-432-MIKE (6453) to get it. There can only be one Team Captain per store location.

18. I am a store associate. Where do I find the Team Captain code?

Store associates who have been named the Team Captain can ask their Store Manager for the Team Captain Code. If your Store Manager cannot find the code, you can call your Human Resources Team at 1-855-432-MIKE (6453) to get it.

19. Why is my team name not showing up on the website?

All submitted team names are subject to approval before they will appear on the site. Please allow 24-48 hours for your team name to be approved. If it's been more than 24-48 hours since you submitted your team name, check your team name status by clicking on My Team from the home page. If your team name has been denied, you must submit a new team name before January 9.

20. How do I know if I have any invitations to join a team?

If you are a non-store associate, when you log on to www.LiveWellKnowHow.com, an invitations box will pop up if you have pending team invitations. You can also access your invitations by clicking the My Invitations tab on the site. If you don’t have any pending invitations, the pop-up and the tab will not appear. Store, DC or Artistree associates do not have the invitation option.

21. What can I do now to begin preparing for The Challenge?

Be sure you are registered on www.LiveWellKnowHow.com. Go to the site after December 17, 2013, to learn more about the Challenge.Talk to your coworkers and/or teammates about organizing exercise at lunchtime or break time and encourage “walking meetings.” How can you be part of a team? If you are a store associate, work with your Store Manager to select a Team Captain and a team name. Make sure your Team Captain logs on to www.LiveWellKnowHow.com before January 9 and submits your team name by clicking on the My Team graphic on the home page. If you are a Support Center associate, you can become a Team Captain by logging on to www.LiveWellKnowHow.com and clicking the My Team graphic on the home page. From there, you can name your team and invite other associates within your business unit to join your team. Teams must be submitted by January 6. If you are a Distribution Center or Artistree associate, reach out to your Human Resources Generalist prior to January 6 to join a team. 


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